Gardening Gardeners Service Terms and Conditions
These Terms and Conditions set out the basis on which Gardening Gardeners provides gardening, garden maintenance and related services within its operating area in the United Kingdom. By making a booking, accepting a quotation, or allowing work to commence, you agree to be bound by these Terms and Conditions.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings given below.
Client or you means the person, company or organisation requesting or receiving services from Gardening Gardeners.
Company, we, or us means Gardening Gardeners, the gardening and garden maintenance service provider.
Services means the gardening, garden maintenance, landscaping, clearance, and any other services agreed between the Client and the Company.
Site or property means the gardens, outdoor areas and any associated land where the Services are to be performed.
Agreement means the contract between the Client and the Company comprising these Terms and Conditions, together with any agreed quotation, booking confirmation, or schedule of works.
2. Scope of Services
The Company provides a range of gardening and garden maintenance services. This may include lawn mowing, hedge cutting, pruning, planting, weeding, garden tidy ups, seasonal maintenance, soft landscaping, turfing, and garden waste removal where agreed in advance.
The precise scope of the Services for each visit will be as set out in the quotation, booking confirmation, or regular service schedule agreed with you. Any additional or varied work must be agreed in advance and may be subject to additional charges.
3. Booking Process
3.1 Requests for work
You may request Services by contacting the Company and providing details of the property, the nature of the work required, your preferred dates and times, and any access instructions or site information.
3.2 Quotations and estimates
The Company may provide either a fixed quotation or an estimate based on the information you supply and, where necessary, a site visit. Quotations and estimates are based on the conditions observed or described at the time. If the actual conditions differ significantly, the Company may revise the quotation or estimate before or during the work, and will seek your approval before proceeding on an amended basis.
3.3 Acceptance of booking
A booking is confirmed when the Company issues a verbal or written confirmation and, where required, receives any requested deposit or pre-payment. The Agreement is formed at that point and incorporates these Terms and Conditions.
3.4 Access and attendance
You must ensure that the Company has safe and suitable access to the property on the agreed date and time. If access is not available or is significantly delayed due to circumstances within your control, the Company may charge a call-out or wasted visit fee, or may treat the visit as a late cancellation in line with these Terms and Conditions.
4. Client Responsibilities
You agree to:
Provide accurate and complete information about the property and the work required, including any known hazards, obstructions, underground cables or pipes, or other risks that could affect the safety or feasibility of the Services.
Ensure that pets and children are kept clear of the working area while Services are being performed.
Secure any valuables, garden ornaments, or fragile items that may be at risk of damage during normal gardening activities, or clearly advise the Company about items requiring particular care.
Provide access to water and electricity if reasonably required for the Services, unless otherwise agreed.
Obtain any necessary consents or permissions, for example from neighbours, landlords, management companies, or local planning authorities, where these are legally required.
5. Payments and Charges
5.1 Rates and pricing
Charges for Services are as set out in the Company quotation, price list, or booking confirmation, and may be calculated on a fixed price, hourly rate, or per visit basis. Prices are quoted in pounds sterling and are inclusive or exclusive of any applicable taxes as stated in the quotation.
5.2 Invoices and payment terms
For one-off work, payment is normally due on completion of the Services on the same day, unless otherwise agreed in writing. For regular maintenance, invoices may be issued per visit, weekly, monthly, or at another agreed interval. Payment must be made by the due date specified on the invoice.
5.3 Payment methods
The Company will confirm the accepted methods of payment, which may include bank transfer, card payment, or other electronic payment options. Cash payments may only be accepted where specifically agreed and will be receipted appropriately.
5.4 Late payments
If payment is not received by the due date, the Company may suspend further Services until all outstanding amounts are settled. The Company reserves the right to charge interest, administration fees, and reasonable recovery costs on overdue invoices, in accordance with applicable UK law.
5.5 Deposits and part payments
The Company may request a deposit or part payment in advance for larger projects, initial visits, or materials. Any such deposit will be deducted from the final invoice. Deposits may be non-refundable in certain circumstances, particularly where materials have been purchased specifically for your project or where late cancellation occurs, as described in section 6.
6. Cancellations, Rescheduling and Missed Appointments
6.1 Client cancellations
If you need to cancel or reschedule a booked visit, you must provide reasonable notice. The required notice period and any charges that may apply will be stated in your quotation or booking confirmation. Where no specific terms are given, the following will normally apply.
Cancellations or rescheduling requested more than 48 hours before the scheduled visit will usually incur no charge.
Cancellations with less than 48 hours notice may incur a cancellation fee, which may be a fixed amount or a percentage of the expected charges for the visit.
Cancellations on the day of the visit or failure to provide access may be charged up to the full cost of the planned Services for that visit, to reflect the time reserved and costs incurred.
6.2 Company cancellations
The Company will use reasonable efforts to honour all confirmed bookings. However, the Company may occasionally need to cancel or rearrange visits due to adverse weather conditions, safety concerns, staff illness, or other events beyond its reasonable control. In such cases, the Company will contact you as soon as practicable to agree a new date. The Company will not be liable for any consequential losses arising from such rescheduling, but any pre-payments for the affected visit will be carried forward or, if appropriate, refunded.
6.3 Adverse weather and site conditions
For safety and quality reasons, certain gardening tasks may not be possible or appropriate in severe weather or unsuitable site conditions, such as waterlogged ground or extreme temperatures. The Company reserves the right to postpone or vary the scope of Services on the day if conditions would make the work unsafe or likely to cause damage. In these circumstances, the Company will endeavour to offer an alternative service or reschedule, and any charges will be adjusted fairly.
7. Materials, Plants and Equipment
7.1 Supply of materials
Where the Company supplies plants, turf, soil, mulch, or other materials, these will be of a standard quality suitable for the agreed purpose. Natural materials may vary in appearance and performance, and the Company cannot guarantee identical colour, size or growth rates.
7.2 Plant establishment
The Company will take reasonable care in planting and initial watering. However, ongoing care, watering and maintenance after completion of the Services are your responsibility unless a separate maintenance agreement is in place. The Company cannot guarantee the survival or growth of plants where aftercare instructions are not followed or adverse conditions prevail.
7.3 Client-supplied materials
If you provide your own plants, materials, or equipment, you do so at your own risk. The Company will not be liable for defects, failures, or incompatibilities arising from items supplied by you.
8. Garden Waste, Rubbish and Regulations
8.1 Green waste handling
As part of the Services, the Company will normally collect and stack green waste, such as grass cuttings, leaves and prunings, neatly at an agreed location within your property, unless removal from site has been expressly included in the quotation.
8.2 Waste removal services
Removal of green waste from site may be provided where agreed and will be chargeable. The cost will depend on the volume and type of waste. The Company will handle and dispose of garden waste in compliance with applicable UK waste management regulations.
8.3 Non-garden waste
The Services do not include the removal or disposal of general household rubbish, builders waste, hazardous materials, soil contaminated with chemicals, or any other non-garden waste, unless explicitly agreed as part of a separate arrangement and carried out in compliance with relevant regulations. Additional charges will apply in such cases.
8.4 Legal compliance
The Company will comply with relevant environmental and waste disposal regulations. You must not request the Company to dispose of waste in any unlawful manner, and you remain responsible for any waste that the Company has not agreed in writing to remove from your property.
9. Health, Safety and Site Protection
The Company will take reasonable care to protect your property and to work safely at all times. This includes using appropriate tools, safety equipment, and methods. However, certain gardening activities inherently involve soil disturbance, minor scuffing, or temporary marks, particularly in wet or soft ground conditions.
You should notify the Company before work starts if there are any concealed services such as electric cables, irrigation systems, pipes, or other underground hazards. The Company cannot accept responsibility for damage to items that were not reasonably visible or disclosed.
10. Liability and Limitations
10.1 Duty of care
The Company will exercise reasonable skill and care in the provision of the Services. If you are not satisfied with any aspect of the work, you must notify the Company promptly and within a reasonable period so that any issues can be investigated and, where appropriate, remedied.
10.2 Damage to property
Where damage to property occurs as a direct result of the Companys negligence, the Companys liability will be limited to the reasonable cost of repair or replacement, taking into account wear and tear and the age and condition of the item. The Company will not be liable for pre-existing defects, underlying structural issues, or damage resulting from inaccurate or incomplete information supplied by you.
10.3 Indirect and consequential loss
To the fullest extent permitted by UK law, the Company will not be liable for any indirect, consequential, or economic losses, including loss of profit, loss of enjoyment, or loss of use of the garden or property, arising out of or in connection with the Services or these Terms and Conditions.
10.4 Events beyond our control
The Company will not be responsible for delays, cancellations, or failure to perform the Services due to events beyond its reasonable control, including extreme weather, accidents, illness, transport disruptions, or legal restrictions. In such circumstances, the Company will endeavour to reschedule the Services as soon as reasonably possible.
10.5 Non-excludable rights
Nothing in these Terms and Conditions limits or excludes any liability that cannot lawfully be limited or excluded under UK law, including liability for death or personal injury caused by negligence, or for fraud or fraudulent misrepresentation.
11. Complaints and Dispute Resolution
If you have any concerns or complaints about the Services, you should raise them with the Company as soon as possible. The Company will aim to investigate and respond within a reasonable time and, where appropriate, offer a practical solution, which may include redoing part of the work or a partial refund.
Both parties agree to make reasonable efforts to resolve any dispute amicably before considering formal legal action.
12. Amendments to Terms
The Company may update or amend these Terms and Conditions from time to time. The version in force at the time of your booking will apply to that booking, unless changes are required by law or regulation. Updated Terms and Conditions may apply to future bookings or ongoing maintenance after you have been notified of such changes.
13. Governing Law and Jurisdiction
These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Services, shall be governed by and construed in accordance with the laws of England and Wales.
You and the Company agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter, save that, where applicable, a consumer Client residing in another part of the United Kingdom may be entitled to bring proceedings in the courts of their home jurisdiction.
14. General Provisions
If any provision of these Terms and Conditions is found to be invalid or unenforceable by a court or competent authority, the remaining provisions shall continue in full force and effect.
No failure or delay by the Company in exercising any right or remedy shall constitute a waiver of that right or remedy, nor shall it prevent the further exercise of that or any other right or remedy.
This Agreement constitutes the entire agreement between you and the Company in relation to the Services provided and supersedes any prior discussions, correspondence, or understandings.
